Refund Policy

At NicVaping, we are committed to ensuring that our customers have a seamless and satisfying experience when purchasing disposable vapes, whether through wholesale or bulk buy orders. Our refund policy is designed to offer clarity and fairness while maintaining the efficiency of our operations across Europe. Please read the following terms carefully to understand our process for handling refunds.

1. Order Cancellation and Refund Eligibility

We understand that circumstances may change after placing an order. If you wish to cancel your order, please notify us within 24 hours of making your purchase. During this period, if your order has not been processed or dispatched, we will issue a full refund. Orders that have entered the processing stage or have been shipped are subject to different terms, as outlined below.

2. Refund Requests After 24 Hours

After the initial 24-hour period, most orders will have entered processing or shipment stages. In this case, refund requests may still be considered but will be subject to certain conditions:

  • Partial refunds of up to 50% may be offered in specific cases, where the order has not yet been shipped but has incurred processing costs.
  • If the order has already been dispatched, a refund cannot be granted.

3. Refunds After Shipment

Once an order has been shipped and a tracking number has been issued, the order becomes ineligible for a refund. At this point, we cannot recall or retrieve packages in transit. We encourage you to carefully review your order details before confirming any purchase to avoid issues post-shipment.

4. Damaged or Faulty Products

At NicVaping, we prioritize quality and only supply products from trusted brands like Al Fakher, Vapme, Elf Box, and others. However, in the rare event that you receive defective or damaged products, we will offer a replacement or refund under the following conditions:

  • Any claims for damaged goods must be made within 7 days of receiving the product.
  • We may request photographic evidence of the damage for quality assurance purposes.

5. Customs and Insurance

We guarantee that all orders shipped to European countries are insured during transit. If your order is held or confiscated by customs and is not released after a reasonable period, NicVaping will offer a full refund of the purchase price. Please note that while we do our best to assist with customs issues, any delays caused by customs authorities are outside of our control.

6. Incorrect Shipping Information

It is the customer’s responsibility to provide accurate shipping information. If an order is returned to us due to incorrect details provided at checkout (such as an incomplete or wrong address), the customer will be responsible for the additional shipping costs to reship the order.

7. Wholesale and Bulk Buy Refunds

For customers purchasing disposable vapes in bulk or through our wholesale service, our refund policy differs slightly:

  • Bulk orders are generally non-refundable once shipped, due to the size and nature of the order.
  • In cases where there is a dispute over the quality of the product or incorrect items were shipped, partial refunds or exchanges may be offered after a detailed review of the claim.
  • It is important to note that bulk orders undergo stringent quality checks before shipment to ensure that the products meet the highest standards.

8. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer service via email at [email protected] or through our website’s support section within the specified time frame.
  2. Provide your order number, and a brief description of the issue.
  3. We will review your request and provide a response within 3-5 business days.

At NicVaping, we strive to deliver the best disposable vapes across Europe, ensuring fast, insured shipping and quality assurance. We appreciate your trust and aim to resolve any issues quickly and fairly.

For any further questions or concerns, do not hesitate to reach out to our support team, and we will be happy to assist you.

By shopping with NicVaping, you agree to the terms outlined in this refund policy. Our goal is to provide both retail and wholesale clients with a smooth, risk-free experience while purchasing from Europe’s top disposable vape brands.